Job Description
Join our dynamic team at TechNova Solutions as a Junior IT Support Specialist and kickstart your tech career in Charlotte's thriving innovation hub! We're urgently seeking motivated entry-level professionals to deliver exceptional technical support to our growing client base. This is your chance to gain hands-on experience in network administration, system troubleshooting, and cybersecurity while working alongside industry experts. Enjoy competitive compensation, comprehensive benefits, and clear pathways for career advancement. Don't miss this urgent opportunity to launch your IT career in one of America's fastest-growing tech markets!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT procedures, incidents, and resolutions in ticketing systems
- Collaborate with senior engineers on cybersecurity initiatives
- Train end-users on new technologies and best practices
- Monitor system performance and proactively address vulnerabilities
- Assist with cloud infrastructure management (AWS/Azure)
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking
- Customer service orientation with excellent communication skills
- CompTIA A+ or similar certification preferred
- Ability to troubleshoot hardware/software issues independently
- Familiarity with ITIL service management principles
- Valid North Carolina driver's license (for occasional client visits)
- Passion for continuous learning in emerging technologies