Job Description
Join our dynamic team as an entry-level IT Support Specialist in San Antonio! We're hiring immediately for motivated individuals passionate about technology and customer service. This role offers hands-on experience in enterprise environments with rapid growth opportunities. Enjoy competitive benefits, mentorship from senior engineers, and a collaborative culture that values innovation. Perfect for recent graduates or career changers eager to launch their tech careers in one of America's fastest-growing tech hubs.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems
- Document IT processes and maintain knowledge base articles
- Assist with cybersecurity protocols and access management
- Collaborate with cross-functional teams on IT projects
- Train employees on new technologies and best practices
- Monitor system performance and report anomalies
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Customer service orientation with patience and empathy
- Ability to learn new technologies quickly
- CompTIA A+ certification a plus
- Valid driver's license (required for occasional site visits)