Job Description
Join our dynamic team as a Junior IT Support Specialist in Minneapolis! We're urgently hiring motivated individuals to provide critical technical support across our organization. This entry-level role offers hands-on experience with cutting-edge technologies while serving as the foundation for your IT career. If you're passionate about problem-solving and eager to grow in a collaborative environment, apply now!
Why Join Us?
- Comprehensive training program for career growth
- Competitive benefits package (health, dental, 401k)
- Opportunity to work with Fortune 500 clients
- Flexible hybrid work schedule
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and chat
- Install, configure, and troubleshoot hardware/software systems
- Document IT issues and solutions in ticketing systems
- Collaborate with senior engineers on complex problems
- Conduct system maintenance and updates
- Train end-users on new technologies
- Monitor network performance and security protocols
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS)
- Customer service experience preferred
- CompTIA A+ certification a plus
- Strong problem-solving and communication skills
- Ability to work independently and in teams
- Valid driver's license for occasional site visits