Job Description
Join our dynamic IT team as a Junior IT Support Specialist! We're urgently seeking motivated entry-level professionals to provide critical technical support across our Cleveland operations. This is your opportunity to launch your career in technology while making an immediate impact in a fast-paced environment. No prior experience required – we provide comprehensive training!
Our ideal candidate is a tech-savvy problem-solver with excellent communication skills. You'll be the first point of contact for resolving hardware/software issues, maintaining network infrastructure, and ensuring seamless operations for our growing team. If you're passionate about technology and eager to learn, apply today!
Responsibilities
- Diagnose and resolve technical issues for employees across all departments
- Install, configure, and maintain computer hardware and software systems
- Provide remote and on-site technical support for Windows/macOS environments
- Manage help desk tickets and document all troubleshooting procedures
- Assist with network administration including VPN setup and security protocols
- Collaborate with senior IT staff on system upgrades and projects
- Conduct routine system maintenance and performance monitoring
Qualifications
- High school diploma or equivalent; technical certification preferred
- Basic understanding of computer hardware, networks, and operating systems
- Strong problem-solving and analytical skills
- Excellent verbal and written communication abilities
- Ability to work independently and as part of a team
- Customer service mindset with patience and professionalism
- Willingness to learn new technologies quickly
- Valid driver's license for occasional site visits