Job Description
Urgent Hiring Opportunity for Entry-Level IT Professionals in Tucson, AZ!
Join our dynamic team at TechSolutions Inc. as a Junior IT Support Specialist. We're seeking motivated individuals with a passion for technology to provide critical support to our growing client base. This is a fantastic entry point into the IT industry with comprehensive training and career advancement opportunities. Tucson's booming tech scene offers an ideal environment to launch your career while enjoying our vibrant desert community.
Why Join Us?
- Industry-leading onboarding program with mentorship
- Competitive salary with performance-based bonuses
- Comprehensive benefits package (health, dental, vision)
- Flexible hybrid work schedule
- Tuition reimbursement for certifications
Responsibilities
- Provide first-level technical support for hardware/software issues via phone, email, and remote access
- Install, configure, and troubleshoot desktops, laptops, and peripheral devices
- Document all support tickets and maintain accurate knowledge base entries
- Collaborate with senior technicians to resolve complex technical problems
- Assist with network administration tasks including user account management
- Conduct regular system maintenance and updates
- Participate in cybersecurity awareness initiatives
Qualifications
- High school diploma or equivalent; AAS in IT or related field preferred
- 0-2 years of technical support experience or relevant internship
- Strong foundational knowledge of Windows OS and networking concepts
- Excellent problem-solving and customer service skills
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Ability to lift 30 lbs and work in various office environments
- Valid driver's license for occasional on-site support
- Basic understanding of cloud technologies (Azure, AWS)