Job Description
Are you ready to start this week and secure your financial future? Apex Tech Solutions is seeking a skilled IT Support Specialist to join our dynamic team in Washington, DC. We pride ourselves on a supportive work environment where your technical expertise is valued and your hard work is rewarded with weekly paychecks.
As a key member of our IT team, you will ensure the smooth operation of our infrastructure, providing top-tier technical support to our diverse clientele. We are looking for a proactive problem-solver who can hit the ground running immediately.
Responsibilities
- Provide immediate technical support to end-users via phone, email, and in-person for hardware and software issues.
- Install, configure, and troubleshoot desktops, laptops, printers, and network peripherals.
- Maintain and update the company's asset inventory and software licensing records.
- Ensure strict adherence to cybersecurity protocols and data privacy standards.
- Collaborate with the network team to diagnose and resolve complex connectivity issues.
- Document all incidents, resolutions, and standard operating procedures in the helpdesk ticketing system.
- Conduct regular system checks to prevent downtime and ensure optimal performance.
Qualifications
- Associate degree in Information Technology, Computer Science, or equivalent experience.
- Minimum of 1-2 years of professional IT support or helpdesk experience.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with Active Directory, VPNs, and basic network troubleshooting.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to start immediately and work full-time hours.
- Problem-solving attitude with the ability to prioritize multiple tasks effectively.