Job Description
We are urgently hiring a talented IT Support Specialist to join our team in Phoenix, AZ. If you are looking for an immediate hire position and want to jumpstart your career in a dynamic tech environment, we want to hear from you.
At Apex Digital Solutions, we value speed, accuracy, and customer satisfaction. As an IT Support Specialist, you will be the first line of defense for our internal clients, ensuring our technology runs smoothly 24/7.
Why Apply?
- Immediate Start: We are looking to fill this role immediately.
- Competitive Pay: $55k - $75k annually.
- Modern Tools: Work with the latest hardware and software.
Responsibilities
- Provide tier 1 and tier 2 technical support via phone, email, and in-person.
- Diagnose and resolve hardware, software, and network issues for employees.
- Manage user accounts, permissions, and security access.
- Perform regular maintenance and updates on company workstations and servers.
- Collaborate with the IT team to implement new technologies and improve workflow efficiency.
- Document all incidents and resolutions in the helpdesk ticketing system.
Qualifications
- High School Diploma or equivalent required; Associate degree in IT or related field preferred.
- Proven experience in a Help Desk or IT Support role (1+ years preferred).
- Strong knowledge of Microsoft Windows, Active Directory, and Office 365.
- Familiarity with remote connectivity tools (VPN, TeamViewer, etc.).
- Excellent problem-solving skills and the ability to communicate complex technical concepts to non-technical users.
- Must be available for immediate start.