Job Description
Are you a technical problem solver looking for an immediate start? Apex Digital Solutions is currently hiring immediately for an experienced IT Support Specialist to join our growing team in El Paso, TX. If you thrive in a fast-paced environment and love helping users overcome technical hurdles, we want to hear from you!
We offer a competitive salary package, comprehensive benefits, and a collaborative culture that values innovation and dedication.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues.
- Diagnose and resolve technical problems reported by employees in a timely manner.
- Configure and maintain workstations, printers, and mobile devices.
- Manage user accounts, permissions, and security access within Active Directory.
- Install, upgrade, and patch operating systems and applications.
- Collaborate with senior IT staff to implement network improvements.
Qualifications
- Associate degree in Information Technology, Computer Science, or equivalent work experience.
- Proven experience in Help Desk or Technical Support roles.
- Strong knowledge of Windows 10/11 and Microsoft Office Suite.
- Familiarity with Active Directory and basic networking concepts (TCP/IP, DNS).
- Excellent written and verbal communication skills.
- Ability to work independently and manage multiple tickets simultaneously.