Job Description
Are you a tech-savvy problem solver looking for an immediate start? San Antonio Tech Solutions is currently hiring a skilled IT Support Specialist to join our night operations team.
We are looking for a dedicated professional to ensure our critical systems run smoothly 24/7. If you thrive in a fast-paced environment and want to make an impact starting this week, apply today.
Why Join Us?
- Immediate Hiring: Onboard and start within 48 hours.
- Shift Differential: Earn an additional $3.00/hr for night shift work.
- Modern Tech Stack: Work with the latest tools in IT support.
Don't miss this opportunity to advance your career in San Antonio's thriving tech sector. Submit your application now.
Responsibilities
- Provide Level 2 and 3 technical support to internal employees via phone and remote access during night hours.
- Troubleshoot and resolve hardware, software, and network connectivity issues.
- Manage and prioritize incoming IT service tickets using ServiceNow.
- Perform nightly system maintenance and patch management to ensure system security and uptime.
- Monitor server health and alert the team to any critical failures.
- Assist in the deployment of new hardware and software for incoming night shift staff.
- Document all technical issues and resolutions in the knowledge base.
Qualifications
- Minimum of 2 years of experience in IT support or Help Desk roles.
- Associate degree in Computer Science, IT, or equivalent professional experience.
- Must be available to work night shifts (10:00 PM - 6:00 AM).
- Strong knowledge of Windows 10/11, Active Directory, and Microsoft Office Suite.
- Familiarity with remote access tools (TeamViewer, AnyDesk) is a plus.
- Excellent communication skills and the ability to explain complex technical concepts clearly.
- CompTIA A+ certification is preferred but not required for immediate consideration.