Job Description
Are you a tech-savvy problem solver looking for an opportunity to make an immediate impact? NextGen Tech Solutions is seeking a dedicated IT Support Specialist to join our rapidly growing team in Charlotte, NC.
We are currently hiring immediately for this role and offer a competitive salary package, comprehensive benefits, and a collaborative work culture. If you have a passion for technology and a knack for troubleshooting, we want to hear from you.
Responsibilities
- Resolve Technical Issues: Provide expert-level support for hardware, software, and network connectivity problems across the organization.
- User Support: Serve as the primary point of contact for employee inquiries, ensuring a seamless technical experience.
- System Maintenance: Monitor system performance and perform routine maintenance to prevent downtime.
- Documentation: Maintain accurate records of tickets, resolutions, and technical procedures.
- Training: Assist in the onboarding process for new hires regarding IT protocols and security.
Qualifications
- Experience: Minimum of 2-3 years of experience in IT support or a related technical field.
- Education: Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Technical Skills: Proficiency in Windows and macOS operating systems, as well as Microsoft Office Suite.
- Communication: Excellent verbal and written communication skills with the ability to explain complex concepts to non-technical staff.
- Certifications: A+ or Network+ certification is a plus.