Job Description
Are you looking for a career with growth potential? NexGen Systems is currently hiring immediately for Entry-Level Technical Support Representatives in Raleigh, NC. We are looking for motivated individuals with a passion for technology and problem-solving to join our dynamic team.
As a No Experience Required position, we provide comprehensive on-the-job training to help you succeed. If you are a quick learner and want to launch your career in the IT industry, this is the perfect opportunity for you.
Why Choose NexGen Systems?
- Immediate Start: Don't wait weeks for a response. Join us today.
- No Experience Needed: We value attitude and aptitude over past history.
- Career Growth: Clear pathways to Senior Technician and Management roles.
- Competitive Pay: $18 - $22/hr based on skills.
We are committed to diversity and inclusion and are proud to be an Equal Opportunity Employer.
Responsibilities
- Client Communication: Assist customers with technical inquiries via phone, email, and chat in a professional and friendly manner.
- Issue Resolution: Troubleshoot basic hardware and software issues to ensure client satisfaction.
- System Management: Log and track all technical support tickets and interactions accurately in our CRM system.
- Training Compliance: Complete all required technical training modules and certification programs.
- Team Collaboration: Work closely with senior technicians and customer success managers to resolve complex issues.
- Documentation: Maintain up-to-date knowledge base articles and troubleshooting guides.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree in IT or related field is a plus.
- Computer Skills: Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook) and web browsers.
- Communication: Excellent verbal and written communication skills with a focus on customer service.
- Attitude: A positive, eager-to-learn mindset with a strong desire to help others.
- Availability: Must be available to work full-time hours, including weekends or holidays as needed.
- Internet: Reliable high-speed internet connection is required for remote or hybrid roles.