Job Description
We are seeking a motivated Entry-Level IT Support Specialist to join our growing team in Tucson, Arizona. If you are eager to launch a career in the technology sector and possess a strong willingness to learn, we want to hear from you.
We provide comprehensive on-the-job training for all new hires, so prior technical experience is not required. You will be the first point of contact for technical inquiries, helping to ensure our business operations run smoothly and efficiently.
Responsibilities
- Provide Tier 1 technical support to internal employees via phone and email.
- Diagnose and resolve common hardware and software issues, including printer troubleshooting and operating system errors.
- Assist with network connectivity, Wi-Fi setup, and password resets.
- Maintain accurate and detailed logs of all support tickets and resolutions.
- Collaborate with the Senior IT team to implement new software updates and security patches.
- Perform routine hardware maintenance and assist with IT inventory management.
Qualifications
- High school diploma or GED is required; a degree is a plus but not mandatory.
- Basic computer literacy and familiarity with Microsoft Office Suite.
- Excellent problem-solving skills and a logical approach to troubleshooting.
- Strong verbal and written communication skills to interact with diverse staff members.
- Ability to work independently and manage time effectively in a fast-paced environment.
- Reliable transportation (required for on-site role).