Job Description
Join Our Team as an IT Support Specialist
We are a leading technology firm in Tucson, AZ, looking for a proactive and skilled IT Support Specialist to join our team immediately. If you are passionate about technology and solving complex problems, we want to hear from you. This is a fantastic opportunity for immediate employment with a competitive salary and comprehensive benefits package.
Why Choose Us?
- Immediate Start: Don't wait for weeks; join us today.
- Competitive Pay: $55,000 - $75,000 depending on experience.
- Modern Environment: Work with cutting-edge technology in a collaborative culture.
- Growth Opportunities: Clear path for career advancement within the IT department.
Responsibilities
- Provide Tier 1 and Tier 2 support for hardware and software issues via phone, email, and in-person.
- Configure and manage workstations, laptops, printers, and mobile devices.
- Troubleshoot network connectivity issues and ensure secure access to company resources.
- Manage user accounts, permissions, and Active Directory.
- Document all technical issues, resolutions, and procedures in the ticketing system.
- Collaborate with the development team to resolve technical roadblocks.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- 1-3 years of experience in IT support or a helpdesk environment.
- Proficiency in Microsoft Windows and Office Suite.
- Strong knowledge of networking concepts, IP addressing, and basic troubleshooting.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- CompTIA A+ certification is a plus.