Job Description
Are you looking to start your career immediately? Apex Tech Solutions is hiring urgently for a dynamic Technical Support Specialist to join our Dallas team. We are looking for self-motivated individuals who thrive in a fast-paced environment and are ready to make an impact from Day 1.
In this role, you will be the first point of contact for our clients, resolving technical issues with speed and empathy. We offer competitive benefits, rapid career growth, and a culture that values innovation.
Why Join Us?
- Immediate start available for qualified candidates.
- Comprehensive training program provided.
- Health, dental, and vision insurance from day one.
- Performance bonuses and quarterly team events.
Responsibilities
- Provide top-tier technical support via phone, email, and chat to resolve hardware and software issues.
- Diagnose and troubleshoot connectivity problems and system errors efficiently.
- Document all customer interactions and technical resolutions in our CRM system.
- Collaborate with the engineering team to escalate complex bugs and suggest improvements.
- Maintain a high level of customer satisfaction (CSAT) through clear and professional communication.
- Assist in the onboarding of new hardware and software deployments.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field is a plus.
- Strong problem-solving skills with the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Basic knowledge of Windows, macOS, and mobile operating systems.
- Ability to work flexible hours, including evenings and weekends during peak periods.
- Proficiency in Microsoft Office Suite and ticketing systems.