Job Description
Join a High-Impact Team in the Entertainment Capital of the World!
We are currently seeking a Tech-Savvy Technical Support Specialist to join our rapidly expanding team in Las Vegas. This is an urgent hire position for a driven professional who wants to leverage their technical skills in a dynamic environment. If you are ready to start immediately and contribute to a world-class IT infrastructure, we want to hear from you.
At Apex Digital Solutions, we don't just fix computers; we empower businesses to thrive through seamless technology integration. You will be the face of our technical expertise, ensuring our clients remain operational and secure.
What You Will Do:
- Troubleshoot: Provide expert-level support for hardware, software, and network connectivity issues.
- Incident Management: Log and manage IT tickets in our system to ensure rapid resolution times.
- On-Site Support: Perform system maintenance and upgrades at client locations throughout the valley.
- Security: Assist in implementing and monitoring security protocols to protect company assets.
- Communication: Translate complex technical jargon into clear, actionable instructions for non-technical staff.
Responsibilities
- Diagnose and resolve hardware and software defects, including printers, laptops, and peripherals.
- Manage IT helpdesk tickets from intake to resolution using tools like Jira or ServiceNow.
- Configure and manage mobile device management (MDM) for company-issued devices.
- Collaborate with the development team to troubleshoot server-side issues affecting end-users.
- Maintain accurate documentation of all technical procedures and solutions.
- Provide training sessions to new employees on company IT policies and software usage.
Qualifications
- Experience: 1-3 years of proven experience in IT Support or Help Desk roles.
- Certifications: CompTIA A+ or Network+ certification is highly preferred.
- Tech Skills: Proficiency in Windows 10/11, Microsoft Office Suite, and Active Directory.
- Education: Associate degree in Information Technology or equivalent technical training.
- Soft Skills: Exceptional customer service skills with a focus on empathy and patience.
- Adaptability: Ability to adapt to changing technologies and high-pressure situations common in Las Vegas hospitality and tech sectors.