Job Description
We are seeking a highly skilled and motivated IT Support Specialist to join our dynamic team in Tucson, AZ. This is an immediate hire opportunity for a tech enthusiast looking to make an impact in a fast-paced environment. If you excel at solving complex technical problems and providing top-tier customer service, we want to hear from you.
As part of our growing technical team, you will play a crucial role in maintaining our digital infrastructure and ensuring our clients have seamless access to their tools. We offer competitive benefits, a collaborative culture, and the chance to work on cutting-edge technologies.
Responsibilities
- Provide tier 2/3 technical support and troubleshooting for hardware, software, and network issues.
- Manage and maintain user accounts, permissions, and Active Directory environments.
- Configure and deploy workstations, laptops, and mobile devices using Mobile Device Management (MDM) tools.
- Monitor system performance and respond to alerts to ensure 99.9% uptime.
- Collaborate with the network engineering team to implement security patches and updates.
- Document all technical issues and resolutions in our ticketing system (ServiceNow/Jira).
Qualifications
- Associate’s degree in Computer Science, Information Technology, or equivalent work experience.
- Minimum of 2 years of experience in IT support, help desk, or systems administration.
- Certifications such as CompTIA A+, Network+, or Microsoft 365 Certified: Modern Desktop Administrator are highly preferred.
- Strong knowledge of Windows 10/11, Microsoft Office 365, and networking fundamentals (TCP/IP, DNS).
- Excellent problem-solving skills and the ability to communicate technical concepts to non-technical users.
- Availability to work flexible hours, including some evening or weekend support as needed.