Job Description
Are you ready to join a winning team? San Antonio Tech Hub is hiring immediately for a dedicated IT Support Specialist to join our growing team. We are looking for proactive problem solvers who thrive in a fast-paced environment and want to make an immediate impact.
In this role, you will be the first point of contact for our internal employees, providing top-tier technical support to ensure business continuity. If you have a passion for technology and a knack for helping others, we want to meet you.
Why Apply?
- Immediate start available for the right candidate.
- Competitive salary and comprehensive benefits package.
- Opportunities for rapid career growth within the IT department.
- Modern office environment in the heart of San Antonio.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person for hardware, software, and network issues.
- Manage and maintain the Help Desk ticketing system (e.g., Jira, Zendesk) to ensure timely resolution of user requests.
- Install, configure, and troubleshoot desktop computers, laptops, printers, and mobile devices.
- Assist in the deployment of new hardware and software updates across the organization.
- Collaborate with the IT Manager to develop standard operating procedures and documentation.
- Monitor system performance and alert management of potential issues before they affect users.
Qualifications
- High school diploma or equivalent required; Associate's degree in IT or related field is a plus.
- 1-2 years of experience in IT support, help desk, or technical customer service.
- Familiarity with Active Directory, Windows 10/11, and Office 365.
- Strong understanding of networking concepts (TCP/IP, DNS, DHCP).
- Excellent verbal and written communication skills to interact with non-technical staff.
- Ability to work independently and manage time effectively in a remote and hybrid setting.