Job Description
We are currently seeking a dedicated and detail-oriented Technical Support Specialist to join our rapidly expanding team in Wichita, KS. This is a high-priority immediate hire position for a driven professional ready to excel in a dynamic IT environment.
At Apex Solutions, we pride ourselves on delivering exceptional service. As the first line of defense for our client's technical needs, you will play a crucial role in maintaining operational efficiency and ensuring user satisfaction. If you are looking for a stable career path with growth opportunities, this is the role for you.
Responsibilities
- Provide exceptional technical support to end-users via phone, email, and live chat.
- Diagnose and resolve hardware and software issues efficiently and accurately.
- Maintain a high-quality ticketing system by documenting all incidents and resolutions.
- Collaborate with the IT infrastructure team to escalate complex problems.
- Conduct basic troubleshooting for network connectivity and peripheral devices.
- Assist in the onboarding process for new hardware and software installations.
Qualifications
- Associate’s degree in Computer Science, IT, or related field (or equivalent work experience).
- 1-3 years of experience in a help desk, technical support, or customer service role.
- Strong working knowledge of Windows, macOS, and Microsoft Office Suite.
- Excellent verbal and written communication skills with a focus on customer service.
- Ability to prioritize multiple tickets and manage time effectively in a fast-paced environment.
- Available for immediate start.