Job Description
Welcome to TechFlow Solutions, where innovation meets opportunity. We are currently seeking a highly motivated IT Support Specialist to join our Columbus team. If you have a passion for technology and a knack for solving complex problems, this is your chance to advance your career with immediate start options.
As part of our dedicated IT department, you will play a crucial role in maintaining our digital infrastructure and ensuring our employees have the tools they need to succeed.
Responsibilities
- Troubleshoot and resolve hardware and software issues for end-users in a timely manner.
- Manage and maintain IT inventory, including laptops, printers, and networking equipment.
- Install, configure, and deploy new workstations and software applications.
- Monitor system performance and security to prevent potential downtime or breaches.
- Provide Tier 1 and Tier 2 support via phone, email, and remote access tools.
- Collaborate with senior engineers to implement network improvements and upgrades.
- Document all technical issues, resolutions, and processes in the ticketing system.
Qualifications
- Experience: 1-3 years of experience in IT support or help desk roles.
- Education: Associate’s degree in Computer Science, Information Technology, or related field preferred.
- Knowledge: Familiarity with Microsoft Office Suite, Active Directory, and remote desktop tools.
- Skills: Strong understanding of TCP/IP networking and basic hardware troubleshooting.
- Soft Skills: Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Certifications: CompTIA A+ certification is a plus.
- Availability: Must be available to start immediately.