Job Description
Are you ready to accelerate your career with an industry leader?
We are currently seeking a highly skilled IT Support Specialist to join our expanding team in Fresno, CA. This is an urgent hiring opportunity for a dedicated professional who thrives in a fast-paced, high-impact environment.
As the backbone of our technology infrastructure, you will ensure seamless operations for our employees, providing top-tier technical assistance and maintaining the integrity of our systems.
Why Join Us?
- Competitive salary package ($55k - $70k).
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holiday schedule.
- Professional development and certification reimbursement.
- A collaborative and innovative work culture in the heart of the Central Valley.
What You Will Do
You will be responsible for diagnosing and resolving hardware, software, and network issues, ensuring our workforce remains productive and connected.
Responsibilities
- Troubleshooting: Diagnose and resolve complex hardware, software, and network issues for end-users efficiently.
- Support: Provide tier 1 and tier 2 technical support via phone, email, and in-person assistance.
- System Management: Manage user accounts, permissions, and security protocols within Active Directory.
- Deployment: Assist in the installation, configuration, and maintenance of computer systems, printers, and peripherals.
- Documentation: Maintain accurate records of incidents, resolutions, and technical procedures.
- Network Monitoring: Monitor network performance and respond promptly to connectivity outages.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Experience: Minimum of 2 years of professional experience in Help Desk, IT Support, or a related technical role.
- Technical Skills: Proficient in Windows 10/11, Microsoft Office Suite, and troubleshooting basic network connectivity issues.
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical staff.
- Problem Solving: Strong analytical skills and the ability to work independently and under pressure.