Job Description
We are urgently hiring an enthusiastic IT Support Specialist to join our dynamic team in Colorado Springs. If you are looking for a career in technology but have no prior experience, this is your chance to break into the industry with comprehensive training provided.
At TechNova Solutions, we value potential and drive over previous technical baggage. We are looking for individuals who are eager to learn, possess a strong customer service mindset, and want to grow within a stable, modern organization. This is a fantastic opportunity for recent graduates or anyone looking for a career change.
Why Join Us?
- Immediate Start: Onboarding begins immediately upon selection.
- No Experience Required: We provide all necessary training.
- Competitive Pay: Industry-standard hourly rates plus performance bonuses.
- Growth Opportunities: Clear path to Senior Support and Systems Administration roles.
Responsibilities
- Troubleshoot & Resolve: Assist end-users with hardware and software connectivity issues, ensuring minimal downtime.
- Customer Support: Provide exceptional technical support via phone, email, and in-person to our diverse client base.
- System Setup: Assist in the installation, configuration, and deployment of new workstations and peripherals.
- Inventory Management: Maintain accurate records of IT assets and software licenses.
- Help Desk Management: Log and track technical tickets efficiently using our ticketing system.
- Network Assistance: Monitor network health and troubleshoot basic connectivity issues.
Qualifications
- Education: High School Diploma or GED required.
- Computer Literacy: Basic understanding of Windows operating systems and Microsoft Office Suite.
- Communication: Excellent verbal and written communication skills; ability to explain technical concepts to non-technical users.
- Problem Solving: Strong logical thinking and troubleshooting aptitude.
- Availability: Ability to work full-time, Monday through Friday.
- Reliability: Valid driver's license and reliable transportation (local travel required).