Job Description
Urgent Hiring Opportunity: Apex Tech Solutions is currently looking for an enthusiastic Entry Level IT Support Specialist to join our growing team in Washington, DC. If you are looking to kickstart your career in technology and work in a fast-paced environment, this is the perfect opportunity for you.
We are seeking candidates who are eager to learn, possess a strong problem-solving aptitude, and want to make a tangible impact on our organization's technological infrastructure. This is a fantastic chance to gain hands-on experience with industry-standard tools and work alongside experienced mentors.
Why Join Us?
• Competitive salary and comprehensive benefits package.
• Paid training and certification support.
• Career growth opportunities within a top-tier firm.
• Supportive and inclusive company culture.
Responsibilities
- Provide Tier 1 technical support and troubleshooting for hardware and software issues.
- Assist in the installation, configuration, and maintenance of company workstations, laptops, and peripherals.
- Respond to and resolve help desk tickets in a timely and professional manner.
- Document all support requests, resolutions, and system configurations in our ticketing system.
- Collaborate with the IT team to deploy software updates, security patches, and new applications.
- Conduct basic network troubleshooting and printer support for internal employees.
- Ensure compliance with company IT policies, security standards, and data protection regulations.
Qualifications
- High school diploma or equivalent required; Associate’s or Bachelor’s degree in IT, Computer Science, or a related field is a plus.
- Basic understanding of computer hardware, operating systems (Windows/Mac), and networking concepts.
- Strong customer service skills with the ability to explain technical concepts to non-technical users.
- Willingness to learn new technologies and obtain relevant IT certifications (CompTIA A+ preferred).
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Problem-solving mindset and keen attention to detail.