Job Description
Join our dynamic team in El Paso, TX and start working immediately! CyberSecure Solutions is seeking a motivated IT Support Specialist to deliver exceptional technical assistance to our growing client base. This urgent opening requires immediate availability and offers a competitive salary package with comprehensive benefits. If you're ready to launch your career in a fast-paced environment, apply today!
Responsibilities
- Provide first-level technical support for hardware/software issues
- Manage and resolve service tickets within SLA requirements
- Install, configure, and troubleshoot network infrastructure
- Document technical procedures and knowledge base articles
- Collaborate with senior engineers on complex system implementations
- Conduct user training on new technologies and processes
Qualifications
- 2+ years of IT support experience required
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows/macOS/Linux environments
- Strong knowledge of network protocols and security best practices
- Excellent problem-solving and communication skills
- Ability to work independently and prioritize tasks
- Valid Texas driver's license (occasional site visits required)