Job Description
We are seeking motivated and energetic individuals to join our growing team as Entry Level Customer Service Associates. At Pacific Coast Logistics Solutions, we pride ourselves on delivering exceptional service and fostering a collaborative environment. This is an excellent opportunity for recent graduates or anyone looking to start a stable career in logistics and customer support. You will receive comprehensive training and the chance to grow within the company.
Why Join Us?
- Competitive Pay: $18.00 - $22.00 per hour depending on experience.
- Immediate Start: We are hiring immediately and looking to onboard this week.
- Growth Opportunities: Clear career path from Entry Level to Team Lead.
- Modern Facilities: Located in the heart of Long Beach with a dynamic work culture.
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and chat with a professional and friendly demeanor.
- Process customer orders, returns, and requests accurately and efficiently using our CRM software.
- Assist in coordinating logistics and shipping schedules to ensure timely delivery of products.
- Maintain accurate records of customer interactions and transactions in our database.
- Collaborate with the warehouse and sales teams to resolve complex customer issues.
- Identify opportunities to upsell products and improve the overall customer experience.
Qualifications
- High school diploma or GED required; some college is a plus.
- Basic computer literacy and proficiency with Microsoft Office Suite.
- Strong verbal and written communication skills.
- Ability to multitask in a fast-paced, high-volume environment.
- A positive attitude and willingness to learn new processes quickly.
- Valid driver's license and reliable transportation are preferred.