Job Description
Join our dynamic team in Washington DC and start working immediately! Capital Connect Solutions is seeking a highly motivated Customer Support Specialist to join our growing team. This contract position offers the flexibility of remote work with occasional on-site collaboration in our downtown DC office. Ideal for candidates seeking quick employment with competitive pay and growth opportunities.
Why Apply Today? Immediate start date, comprehensive training, and a supportive environment focused on professional development. Don't miss this chance to launch your career in one of the nation's most vibrant cities.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues for enterprise clients using troubleshooting methodologies
- Document all interactions in Salesforce CRM with detailed accuracy
- Collaborate with cross-functional teams to escalate complex cases
- Meet daily performance metrics for resolution time and customer satisfaction
- Participate in weekly training sessions to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- Minimum 1 year of customer service experience in a B2B environment
- Proficiency with CRM platforms (Salesforce experience preferred)
- Excellent communication skills with clear articulation
- Ability to multitask in a fast-paced setting
- Strong problem-solving abilities with logical approach
- High school diploma or equivalent (Bachelor's degree preferred)
- Available to start within 48 hours of offer
- Authorized to work in the United States