Job Description
Join our dynamic team immediately! We're seeking a highly motivated Customer Support Specialist to start this week and provide exceptional service to our growing client base. This contract-to-hire position offers rapid onboarding and immediate impact in a fast-paced tech environment. If you thrive in high-pressure situations and excel at problem-solving, this is your opportunity to shine.
Responsibilities
- Resolve customer inquiries via phone, email, and chat within 15-minute SLA
- Document all interactions in Salesforce with 99% accuracy
- Collaborate with technical teams to troubleshoot complex issues
- Proactively identify process improvements for client satisfaction
- Train on proprietary software systems within first 48 hours
- Handle escalated customer complaints with empathy and professionalism
- Contribute to weekly performance optimization meetings
Qualifications
- 2+ years in customer support or technical assistance role
- Proven experience with CRM platforms (Salesforce preferred)
- Exceptional written and verbal communication skills
- Ability to work flexible shifts including evenings/weekends
- Proficient in Microsoft Office Suite and troubleshooting tools
- High typing speed (60+ WPM) with 95% accuracy
- Valid Arizona driver's license for occasional client visits
- Quick learner with adaptability to changing priorities