Job Description
Join our dynamic team immediately at TechFlow Solutions! We're urgently seeking a Customer Service Specialist to join our San Antonio headquarters. This is a rare opportunity to start your career with a fast-growing tech company offering competitive compensation and comprehensive benefits. If you're a proactive communicator ready to make an impact, apply now!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and process orders with precision
- Collaborate with cross-functional teams to improve service quality
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics including CSAT and resolution times
Qualifications
- Minimum 1 year customer service experience
- Proficient in CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- High school diploma or equivalent; degree a plus