Job Description
Join our dynamic team at Pacific Solutions Group and launch your career immediately! We're seeking passionate Customer Service Specialists to join our Long Beach headquarters. This is your opportunity to grow with an industry leader while making a direct impact on our clients' success. Enjoy competitive pay, comprehensive benefits, and a supportive environment designed for rapid career advancement.
As a key member of our client experience team, you'll handle inbound inquiries, resolve issues with empathy and efficiency, and contribute to our 98% customer satisfaction rate. We provide comprehensive training and clear pathways for advancement into leadership roles.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing and service issues with 95% first-contact resolution
- Document interactions in Salesforce CRM with 100% accuracy
- Collaborate with technical teams to resolve complex client concerns
- Identify upsell opportunities and contribute to revenue growth
- Maintain client satisfaction score above 90% monthly
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency in CRM systems (Salesforce experience a plus)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environment
- Professional demeanor under pressure
- Available for flexible shifts including weekends
- Valid California driver's license (for occasional off-site meetings)