Job Description
Join our dynamic team in El Paso and start making an impact immediately! Southwest Solutions Group is seeking motivated Customer Service Specialists to support our growing client base. This urgent opening requires immediate availability to provide exceptional support and drive customer satisfaction. If you're ready to launch your career in a fast-paced environment, apply today!
Responsibilities
- Handle high-volume inbound/outbound calls and customer inquiries
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to resolve complex cases
- Maintain product knowledge through continuous training
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in call center or retail
- Strong verbal/written communication skills in English/Spanish
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced environment
- Problem-solving mindset with conflict resolution skills
- Flexible schedule availability including weekends
- Positive attitude with customer-first mentality