Job Description
Start your career TODAY with Cleveland Connect Solutions! We're urgently hiring passionate Customer Service Specialists to join our dynamic team in Cleveland. This immediate opening offers competitive pay, comprehensive benefits, and rapid onboarding. If you're a people person with excellent communication skills and ready to hit the ground running, apply now!
Why Join Us?
- Immediate start date (no waiting!)
- Comprehensive training program
- Health, dental, and vision benefits
- 401(k) with company match
- Growth opportunities within 6 months
Responsibilities
- Handle high-volume inbound/outbound customer calls and emails
- Resolve customer inquiries with empathy and efficiency
- Document interactions in CRM systems with 99% accuracy
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Identify process improvement opportunities
- Adhere strictly to data security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient with CRM software (Salesforce experience a plus)
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving abilities
- Available for flexible shifts (including weekends)
- U.S. work authorization required