Job Description
Join our dynamic team as an Entry-Level Customer Service Representative at CityTech Solutions! We're hiring immediately for motivated individuals with no prior experience. This full-time role offers comprehensive training, career growth opportunities, and competitive benefits in Portland's thriving tech scene. Help us deliver exceptional customer experiences while building valuable skills for your future.
Why Work With Us?
• Paid training program
• Health insurance and retirement benefits
• Career advancement pathways
• Collaborative team environment
• Modern downtown Portland office
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve billing and account issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet daily performance metrics and quality standards
- Participate in ongoing training and development sessions
- Contribute to process improvement initiatives
Qualifications
- No prior experience required - we provide full training!
- High school diploma or equivalent (GED)
- Strong verbal and written communication skills
- Proficient with basic computer applications
- Ability to work in a fast-paced environment
- Positive attitude and customer-focused mindset
- Reliable internet connection for remote work components
- Must pass background check and drug screen