Job Description
Join our dynamic team at Sacramento Community Services and kickstart your career in customer service! We're actively seeking motivated individuals with no prior experience to join our supportive environment. As a Customer Service Associate, you'll be the face of our organization, helping community members with inquiries, resolving concerns, and delivering exceptional service. We provide comprehensive paid training, flexible scheduling, and opportunities for growth into specialized roles. If you're passionate about helping others and eager to learn, this is your perfect entry point into the workforce!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions accurately using our digital systems
- Collaborate with team members to resolve complex customer issues
- Maintain detailed records of interactions in our CRM database
- Contribute to a positive team atmosphere through active participation
- Adhere to all company policies and regulatory requirements
- Identify opportunities for service improvements and share feedback
Qualifications
- No prior experience required – we train you!
- High school diploma or equivalent (GED accepted)
- Strong communication skills with clear speaking voice
- Basic computer proficiency and ability to learn new systems quickly
- Positive attitude and willingness to help others
- Reliable transportation to our downtown Sacramento location
- Ability to stand for extended periods during shifts
- Pass background check and drug screening (standard procedure)