Job Description
Start this week! We're hiring immediately for a Customer Service Specialist position in Charlotte, NC.
Join our dynamic team at Nexus Solutions Group and dive into a fast-paced role where your impact is felt immediately. This full-time position offers competitive pay, comprehensive benefits, and the opportunity to grow while delivering exceptional customer experiences.
What We Offer:
- Immediate start date - begin working this week!
- Competitive hourly wage + performance bonuses
- Comprehensive health, dental, and vision benefits
- 401(k) with company matching
- Professional development opportunities
Responsibilities
- Handle high-volume inbound/outbound customer calls, emails, and chats
- Resolve customer inquiries, complaints, and technical issues
- Document interactions and maintain accurate CRM records
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics (call quality, resolution times)
- Identify process improvements to enhance customer experience
- Train on new products/services as launched
Qualifications
- Minimum 1 year customer service/call center experience
- Exceptional verbal/written communication skills
- Proficient with CRM software (Salesforce preferred)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent; college degree preferred
- Must be available to start immediately and work flexible hours