Job Description
Join our award-winning team and launch your career this week! Pacific Horizon Solutions is seeking motivated Entry-Level Customer Service Specialists to deliver exceptional client experiences in our vibrant San Diego headquarters. No experience required – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, flexible scheduling, and a supportive environment where your voice matters. Start Monday with our paid orientation program and build a future with a company that invests in its people.
Why Choose Us?
- Same-week start dates available
- Paid training and certification
- Clear advancement path to team lead roles
- Health benefits after 90 days
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve billing and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical support teams for complex cases
- Meet daily performance metrics for response time and resolution
- Participate in weekly skill-building workshops
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (GED accepted)
- No prior experience required – open to all backgrounds
- Strong communication and active listening skills
- Proficient with basic computer applications
- Ability to thrive in fast-paced environments
- Positive attitude and willingness to learn
- Reliable transportation to our Harbor Island location
- Availability for weekday shifts (8 AM - 6 PM)