Job Description
Launch your career in tech without prior experience! TechSolutions Inc. is seeking enthusiastic entry-level Customer Service Associates to join our dynamic team in San Jose. Enjoy comprehensive training, flexible scheduling, and immediate start opportunities. Perfect for recent graduates or career changers looking to break into the thriving Bay Area tech industry.
Why Join Us?
• Competitive hourly pay plus performance bonuses
• Paid training and career development programs
• Modern downtown workspace with free parking
• Health benefits and retirement plans (after 90 days)
• Collaborative culture focused on growth
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Process orders, returns, and exchanges using CRM systems
- Document customer interactions accurately in Salesforce
- Collaborate with technical teams to resolve complex issues
- Meet daily performance metrics for response time and resolution
- Participate in weekly product knowledge training sessions
- Identify upsell opportunities during customer interactions
Qualifications
- High school diploma or equivalent (college students welcome)
- No prior experience required – comprehensive training provided
- Strong communication skills and customer-first mindset
- Proficient with basic computer applications (MS Office, email)
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn new technologies
- Reliable transportation to downtown San Jose location
- Must pass background check and drug screening