Job Description
Join our dynamic team immediately! We're seeking a passionate Customer Service Specialist to deliver exceptional experiences to our clients. This is a direct-hire opportunity with competitive benefits and growth potential. Work in our vibrant downtown Chicago office and make an impact from day one.
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve billing, technical, and product-related issues
- Document interactions in CRM system with 99% accuracy
- Collaborate with technical teams to escalate complex cases
- Maintain 95% customer satisfaction score
- Participate in weekly product training sessions
- Identify process improvement opportunities
Qualifications
- 1+ years customer service experience
- Proficient in Zendesk and Salesforce platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- High school diploma or equivalent
- Available to work flexible shifts (including weekends)
- Basic knowledge of Microsoft Office Suite
- Positive attitude with problem-solving mindset