Job Description
Join our dynamic team at Baltimore Tech Solutions Inc. and make an immediate impact! We're seeking a passionate Customer Service Specialist to join our growing team in downtown Baltimore. This is a rare opportunity to start your career with a forward-thinking tech company offering competitive benefits and a collaborative work environment. Position starts immediately – no waiting periods!
As a key member of our client success team, you'll be the first point of contact for our valued clients. We provide comprehensive training and a supportive culture focused on professional growth. Enjoy modern workspace amenities, flexible scheduling options, and opportunities for advancement.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical and billing issues using CRM systems (Salesforce) and internal knowledge bases
- Document interactions accurately in our ticketing system and maintain client satisfaction metrics
- Collaborate with technical teams to escalate complex issues and ensure timely resolutions
- Proactively identify upsell opportunities and promote new service offerings
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in tech or SaaS industry
- Proficiency with CRM platforms (Salesforce) and MS Office Suite
- Exceptional communication skills with ability to simplify technical concepts
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including evenings and weekends as needed
- Positive attitude with commitment to continuous learning