Job Description
Join our dynamic team immediately! Capital Connect Solutions is seeking a highly motivated Customer Service Specialist to start this week in our Washington DC headquarters. This is a rare opportunity to make an instant impact while serving federal agency clients in a fast-paced, mission-driven environment. We offer competitive pay, flexible scheduling, and potential for permanent conversion.
Responsibilities
- Handle high-volume inbound/outbound calls for federal clients with 95%+ satisfaction rate
- Resolve complex billing and technical issues using Salesforce and proprietary systems
- Document all interactions in compliance with federal record-keeping standards
- Collaborate with cross-functional teams to escalate critical issues
- Maintain 30+ calls/day while meeting quality assurance metrics
- Participate in daily stand-ups and performance reviews
Qualifications
- Minimum 2 years customer service experience with federal/military clients
- Proficiency in CRM platforms (Salesforce preferred)
- Active Secret security clearance or ability to obtain immediately
- Exceptional problem-solving and conflict resolution skills
- Ability to work rotating shifts including weekends
- Type 45+ WPM with advanced Microsoft Office skills