Job Description
Join our dynamic team immediately as a Customer Service Specialist at Nexus Solutions Group! We're seeking passionate professionals to deliver exceptional client experiences in our fast-paced Chicago headquarters. This full-time, on-site role offers competitive compensation, comprehensive benefits, and rapid onboarding for qualified candidates. Be part of a company that values innovation and employee growth while serving Fortune 500 clients nationwide.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex customer issues with empathy and efficiency
- Maintain detailed case documentation in CRM systems
- Collaborate with cross-functional teams to resolve escalated concerns
- Analyze customer feedback to identify service improvement opportunities
- Meet and exceed monthly performance metrics for satisfaction and resolution
- Participate in ongoing training on products and service protocols
Qualifications
- Minimum 2 years customer service experience in B2B environment
- Proficiency with CRM platforms (Salesforce, Zendesk preferred)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with analytical mindset
- Ability to multitask in fast-paced, deadline-driven setting
- Professional demeanor with conflict resolution expertise
- High school diploma; associate's degree preferred
- Available for immediate onboarding and flexible scheduling