Job Description
Join Memphis Innovations Group and kickstart your career in customer service! We're seeking motivated individuals ready to grow with us in Memphis's thriving business landscape. No experience necessary—just a passion for helping others and a drive to succeed. Enjoy competitive pay, comprehensive training, and opportunities for advancement within our dynamic team.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve billing and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to deliver seamless customer experiences
- Meet daily performance metrics for call volume and resolution time
- Identify opportunities to improve customer satisfaction processes
Qualifications
- High school diploma or equivalent (college students welcome)
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (MS Office, email, CRM)
- Positive attitude and willingness to learn
- Reliable transportation to downtown Memphis office
- Must pass background check and drug screening