Job Description
Join our dynamic team in Sacramento and kickstart your career immediately! We're seeking a motivated Customer Service Specialist to deliver exceptional client experiences. This urgent opening offers competitive pay, comprehensive benefits, and a supportive work environment. Don't miss your chance to grow with a company that values your talent and ambition.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and technical issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex cases
- Meet performance metrics for response times and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Proficient in CRM software (Salesforce knowledge a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts including weekends