Job Description
Join our dynamic team immediately! Sacramento Valley Solutions is seeking a highly motivated Customer Service Specialist to fill an urgent opening. This is a rare opportunity to start your career right away in a fast-paced, supportive environment. We offer competitive compensation, comprehensive benefits, and a chance to make an immediate impact. Don't miss this limited-time opportunity to join one of Sacramento's fastest-growing companies!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing and service issues with first-call resolution
- Update and maintain accurate customer records in CRM system
- Collaborate with technical teams to escalate complex issues
- Meet/exceed monthly customer satisfaction targets
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience required
- Proficiency with Salesforce or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to work flexible shifts including weekends
- Strong problem-solving abilities under pressure
- High school diploma or equivalent (college preferred)
- Valid California driver's license (if applicable to role)