Job Description
Join our dynamic team at NexusTech Solutions and start your career immediately! We're seeking motivated Customer Service Specialists to support our growing client base in San Jose. This urgent opportunity offers competitive pay, comprehensive benefits, and a supportive work environment where your contributions make a real impact. Perfect for candidates ready to hit the ground running and deliver exceptional customer experiences.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with speed and professionalism
- Resolve technical issues and troubleshoot product problems efficiently
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with technical teams to escalate complex cases for resolution
- Meet performance metrics for response time, resolution rate, and customer satisfaction
- Proactively identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or technical support experience
- Proficiency with CRM software and ticketing systems (e.g., Salesforce, Zendesk)
- Exceptional communication skills and problem-solving abilities
- Ability to work flexible hours including weekends if required
- Strong typing skills (40+ WPM) and multitasking capability
- Must be available to start immediately and pass background check