Job Description
Start this week! Join our dynamic team as an Immediate Hire Customer Service Specialist in Jacksonville, FL. We're seeking motivated individuals to deliver exceptional client experiences while supporting our growing operations. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for your success.
This role requires immediate availability to begin training within 48 hours of application. Perfect for professionals seeking a fast-paced, rewarding opportunity in Jacksonville's thriving business sector.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve billing and service issues using CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain detailed customer records and documentation
- Meet daily performance metrics for response time and resolution
- Identify opportunities for process improvements
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 1+ years of customer service experience preferred
- Proficient with Microsoft Office and CRM software
- Strong verbal/written communication skills
- Ability to work flexible hours including weekends
- Previous experience in high-volume contact centers
- Proven problem-solving abilities
- Quick learner with adaptability to new systems