Job Description
Join our dynamic team immediately! Tucson Solutions Group is seeking a motivated Customer Service Specialist to deliver exceptional client experiences. This urgent opening requires immediate availability to start within 48 hours. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in the heart of Tucson. If you're a people person ready to make an impact, apply today!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues with empathy and efficiency
- Document all interactions in CRM system with 100% accuracy
- Collaborate with cross-functional teams to escalate complex cases
- Maintain 95%+ customer satisfaction score through quality service delivery
- Participate in ongoing product knowledge training
Qualifications
- Minimum 1 year customer service experience in fast-paced environment
- Proficient in Microsoft Office and CRM platforms (Salesforce preferred)
- Exceptional problem-solving and conflict resolution skills
- Ability to type 45+ WPM with 98% accuracy
- Flexible schedule availability including weekends/holidays
- Valid Arizona driver's license and reliable transportation
- Spanish bilingual certification (highly preferred)