Job Description
Join our dynamic team at Big Easy Solutions LLC, a leading tech services firm in the heart of New Orleans. We're seeking a Customer Service Specialist to join our growing team immediately. This is a fantastic opportunity for motivated individuals looking to launch or advance their careers in a fast-paced environment. Enjoy competitive compensation, comprehensive benefits, and the chance to work with innovative clients across diverse industries. Apply today and start your new career tomorrow!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues with efficiency and empathy
- Document all interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex issues
- Maintain product knowledge through continuous training
- Meet/exceed performance metrics for response time and resolution
- Support quality assurance initiatives and feedback collection
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or technical support experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational abilities
- Flexible availability including evenings/weekends
- Positive attitude with a passion for customer satisfaction