Job Description
Join our dynamic team immediately at Peak Performance Solutions! We're seeking motivated Customer Service Specialists to deliver exceptional client experiences in our fast-paced Louisville headquarters. This urgent opening offers immediate start date for qualified candidates who thrive in high-energy environments. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a company committed to employee success.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency while meeting SLA targets
- Document interactions accurately in CRM systems and escalate complex cases
- Collaborate with sales and support teams to ensure seamless service delivery
- Maintain detailed knowledge of products/services to provide expert guidance
- Proactively identify process improvements to enhance customer satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-contact environments
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional communication and conflict resolution skills
- Ability to multitask and prioritize in fast-paced settings
- Strong problem-solving aptitude with attention to detail
- Availability for flexible shifts including weekends if needed