Job Description
Immediate opening for Customer Service Specialist in Kansas City, MO! Join our dynamic team and start your career today. We're seeking passionate individuals to deliver exceptional customer experiences while supporting our growing client base. This full-time role offers competitive pay, comprehensive benefits, and a supportive work environment. Don't miss this opportunity to grow with us – apply now!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process orders and maintain accurate customer records
- Collaborate with team members to improve service quality
- Meet daily performance metrics and quality standards
- Identify opportunities for process improvements
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Proficient in CRM software and MS Office
- Ability to multitask in fast-paced environment
- Problem-solving mindset with attention to detail
- Positive attitude and team player mentality
- Available for flexible shifts including weekends