Job Description
Join our dynamic team immediately as a Customer Service Specialist at Apex Solutions Group! We're seeking passionate individuals to deliver exceptional client experiences in our fast-paced Jacksonville headquarters. This urgent opening offers competitive pay, comprehensive benefits, and immediate start date. If you thrive in customer-focused environments and want to make an immediate impact, apply today!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency using CRM systems
- Process orders, returns, and service requests accurately
- Collaborate with cross-functional teams to resolve complex cases
- Maintain detailed customer interaction records in Salesforce
- Contribute to process improvement initiatives
- Support training and onboarding for new team members
Qualifications
- Minimum 1 year customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- High school diploma or equivalent; college degree preferred
- Strong problem-solving abilities
- Flexibility to work weekends/holidays as needed
- Passion for customer satisfaction