Job Description
Join Our Tampa Team Immediately! Tampa Bay Solutions Inc. is seeking dynamic Customer Service Specialists to join our rapidly growing team. We're hiring now to support our expanding client base in the Tampa Bay area. This is a full-time, on-site position offering competitive compensation and comprehensive benefits. If you're passionate about delivering exceptional customer experiences and ready to start your career today, apply now!
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions and maintain accurate customer records in CRM systems
- Collaborate with technical teams to resolve complex customer escalations
- Meet or exceed monthly performance metrics for customer satisfaction and resolution times
- Contribute to process improvement initiatives to enhance customer experience
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service experience in a fast-paced environment
- Proficiency with CRM software (Salesforce, Zendesk, or similar)
- Exceptional verbal/written communication skills and active listening abilities
- Strong problem-solving skills with attention to detail
- Ability to work flexible shifts including evenings/weekends as needed
- Passion for helping customers and representing our brand positively